Missing Points After Partner Purchase
Quote from arey on September 21, 2026, 7:41 amSeveral days after a partner purchase, the expected Aeroplan points still had not appeared even though the transaction itself was complete. The receipt shows the date and amount, so the useful question is whether the activity is still processing or needs to be submitted manually. I’d keep the request focused on the partner name, purchase date, receipt number, and the points that were expected instead of describing the whole account history.
Several days after a partner purchase, the expected Aeroplan points still had not appeared even though the transaction itself was complete. The receipt shows the date and amount, so the useful question is whether the activity is still processing or needs to be submitted manually. I’d keep the request focused on the partner name, purchase date, receipt number, and the points that were expected instead of describing the whole account history.
Quote from Guest on September 21, 2026, 8:01 amMissing partner points are easier to trace when I keep Air Canada phone number beside the receipt date, purchase amount, partner name, and the number of points I expected. The transaction itself is complete, so I focus only on whether the reward activity is still processing or needs a manual submission. I also note the exact purchase date because partner credits can follow their own timing. Aeroplan support can then see the relevant transaction without sorting unrelated account history. That keeps the request narrow and gives the support team the details needed to check the missing activity.
Missing partner points are easier to trace when I keep Air Canada phone number beside the receipt date, purchase amount, partner name, and the number of points I expected. The transaction itself is complete, so I focus only on whether the reward activity is still processing or needs a manual submission. I also note the exact purchase date because partner credits can follow their own timing. Aeroplan support can then see the relevant transaction without sorting unrelated account history. That keeps the request narrow and gives the support team the details needed to check the missing activity.
Quote from oliver on September 21, 2026, 8:10 amQuote from arey on September 21, 2026, 7:41 amSeveral days after a partner purchase, the expected Aeroplan points still had not appeared even though the transaction itself was complete. The receipt shows the date and amount, so the useful question is whether the activity is still processing or needs to be submitted manually. I’d keep the request focused on the partner name, purchase date, receipt number, and the points that were expected instead of describing the whole account history.
Missing partner points are easier to trace when I keep Air Canada phone number beside the receipt date, purchase amount, partner name, and the number of points I expected. The transaction itself is complete, so I focus only on whether the reward activity is still processing or needs a manual submission. I also note the exact purchase date because partner credits can follow their own timing. Aeroplan support can then see the relevant transaction without sorting unrelated account history. That keeps the request narrow and gives the support team the details needed to check the missing activity.
Quote from arey on September 21, 2026, 7:41 amSeveral days after a partner purchase, the expected Aeroplan points still had not appeared even though the transaction itself was complete. The receipt shows the date and amount, so the useful question is whether the activity is still processing or needs to be submitted manually. I’d keep the request focused on the partner name, purchase date, receipt number, and the points that were expected instead of describing the whole account history.
Missing partner points are easier to trace when I keep Air Canada phone number beside the receipt date, purchase amount, partner name, and the number of points I expected. The transaction itself is complete, so I focus only on whether the reward activity is still processing or needs a manual submission. I also note the exact purchase date because partner credits can follow their own timing. Aeroplan support can then see the relevant transaction without sorting unrelated account history. That keeps the request narrow and gives the support team the details needed to check the missing activity.